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Machine Learning · Retail

A personalization engine that lifted revenue 27%

Real-time recommendations and search ranking across web and app.

Lumen Retail Group2024
+0%

conversion

+0%

AOV

+0%

retention

01

The challenge

Lumen's static merchandising couldn't keep up with millions of SKUs and shopper intent, leaving revenue on the table.

02

Our solution

We built a real-time recommendation and ranking platform with a shared feature store, powering personalized homepages, search and email across every touchpoint.

03

The outcome

Personalized experiences drove a 27% lift in conversion and a 19% increase in average order value within one quarter.

Technologies

PyTorchFeastRedisNext.jsSnowflake
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